We’re Here to Support Your Work with Our Clients
Welcome counselling and consulting professionals!
As part of our national network of professionals, we know you are ready to assist our clients
in a confidential, respectful manner. In return, our aim is to strive for the best possible working
relationship with you. You are essential to our success.
Whether you are a psychologist, therapist, legal or financial expert,
nutritionist, eldercare consultant, childcare expert, or human resources
specialist, we’re glad you’re part of our team.
Log In to e-Tera™
e-Tera is the tool our professional network uses for online reporting.
Its unique database ensures complete protection of client confidentiality and enables us to match clients to you.
These are the two forms you need to get started:
Invoice Template (Excel file for PC or Mac) –
This template includes an invoice on the first tab and instructions on the second tab, making it easy to create an invoice that meets our billing requirements.
Sign Up for Direct Deposit
If you would like us to pay your invoices using electronic funds transfer (EFT):
- scan a VOID cheque for the account where you would like to receive payment
- email it to: firstname.lastname@example.org
We answer questions about billing, our database, how to refer others, and more…
Join Our Professional Network
The service we provide our clients is essential to our success as an employee and business assistance plan provider. We only accept highly qualified professionals with solid credentials and professional designations, and a minimum of a master’s degree, into our network of professionals.
All our contracted professionals must also belong to accredited associations, and abide by Canada’s Access to Information and Privacy Act, as well as provincial laws and codes of ethics governing their professions.
Inquiries about becoming part of our professional team can be made by emailing email@example.com.
You’ll find us easy to work with and respectful of your skills and expertise.
What We Hear from Our Professional Network
Not all EAP and other assistance program providers treat their network professionals as valued partners. We see you as integral to our success and want you to enjoy working with our team.
Here’s what we’ve heard from your colleagues:
- “To the whole Arete gang: Thank you all. Truly, you have been the most pleasant and “real” EAP I’ve ever worked with in over 18 years.”
- “As an encouragement for the work you are doing: I fear what may have happened if you had not sent the referral when you did.”
- “You are a vital link in providing help for people in many forms of pain.”
- “I just want to thank you. You guys are amazingly fast at getting things coordinated.”
What We Hear from People Calling Us for Help
We invite all callers to participate in a voluntary and anonymous satisfaction survey.
Over the last four years, we are pleased to say:
- more than 95% of individuals helped through our programs reported feeling reassured and informed, or understood and satisfied, after their initial conversation with one of our intake coordinators
- 91% of our clients reported their personal counsellor helped them determine concrete solutions to address the issue at hand
Results like this reflect why we appreciate your focus on offering practical assistance.
Many of your clients may hold responsible positions at work. It’s not easy when you’re the “buck stops here” person in an organization. Owners, managers, team leaders and key representatives face the challenge of keeping the organization on track, while at the same time, encouraging and motivating the individuals who help make that happen.
Sometimes a little advice or some fresh ideas can make a difference when key individuals run into situations that threaten to throw things off. Our Managing Excellence series offers practical suggestions in a down-to-earth style. New topics are added regularly.
Feel free to mention these as an extra resource to your clients, if appropriate.
We’re encouraged to say yes to new projects and commitments at work. Saying yes means we’re enthusiastic and ambitious, right? But it has a flipside we sometimes forget about.read more
Change is inevitable. And your staff is not always happy about it.read more
It can be baffling when an employee you believe capable of excellent results consistently underperforms.read more
Our popular Health Sense series of bulletins offers helpful ideas and support to employees/members. Take a look and use these as a catalyst for discussion if you find them helpful.
Simply fulfilling the duties of your role is not an automatic ticket to substantial pay increases and promotions.read more
Sharing is a good thing, right? It certainly is, if you’re referring to good news, great results, wealth or happiness! What about at work?read more
We can all develop and deepen our capacity for personal resilience.read more
The Life and Work Blog
It’s simple, really. We believe a healthy organization means a healthy work environment. And a healthy work environment is one where people feel valued, can be productive, have fun and thrive.
Our Life and Work Blog includes wellness tips, ideas about how to handle challenging work situations, and invites readers to ask questions of our CEO, Allan Stordy. We hope you find the practical suggestions and viewpoint interesting and valuable for both you and your clients.
Here’s a sample of what our blog offers:
Some of us become masters of disguise and the world has no inkling what we are going through.read more
If you are sick and tired of feeling sick and tired, as the saying goes, consider this often overlooked resource.read more